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Cancellation Policy

PLEASE READ THE CANCELLATION POLICY CAREFULLY.

 

Subscription cancellation/termination information and process are mentioned in “Fees and Payment” and “Term and Termination” are a part of Ecollat’s Customer Terms of Service.

 

  1. Fees and Payment
    1. Payment Information. You will keep your Authorized Payment Method, Contact Information, billing information complete and up to date for the payment of incurred and recurring fees, as applicable. Changes may be made on your Billing Page within your Ecollat account. You authorize us to continue to charge your Authorized Payment Method for applicable fees during your Subscription Term and until any and all outstanding Fees have been paid in full. All payment obligations are non-cancellable and all amounts paid are non-refundable, except as specifically provided for in this Agreement. All fees are due and payable in advance throughout the Subscription Term. If you are a Partner that purchases on behalf of a client, you agree to be responsible for the Quotation / Proposal and guarantee payment of all fees.
  2. Term and Termination
    1. Term and Renewal. Your initial Subscription Term will be specified in your Invoice, and, unless otherwise or not specified in your Invoice, your Subscription will automatically renew for the same Subscription Term as your previous one.
    2. Notice of Non-Renewal. Unless otherwise or not specified in your Proposal, You can switch off auto renew from the dashboard and that will be considered as a notice for non-renewal.
    3. Early Cancellation. This Agreement may not be terminated prior to the end of the Subscription Term. You may choose to cancel your subscription early at your convenience provided that we will not provide any refunds of prepaid fees or unused Subscription Fees, and you will promptly pay all unpaid fees due through the end of the Subscription Term. See the ‘Notice of Non-Renewal’ section for information on how to cancel your subscription.
    4. Termination for Cause. Either party may terminate this Agreement for cause, as to any or all Services: (i) upon thirty (30) days’ notice to the other party of a material breach if such breach remains uncured at the expiration of such period, or (ii) immediately, if the other party becomes the subject of a petition in bankruptcy or any other proceeding relating to insolvency, cessation of business, liquidation or assignment for the benefit of creditors, or (iii) upon mutual agreement
    5. Termination due to Misuse. We may also terminate this Agreement for cause on Thirty (30) days’ notice if we determine that you are acting, or have acted, in a way that has or may negatively reflect on or affect us, our prospects, or our customers. We may decide to stop certain services with immediate effect if we ascertain that the usage does not comply with our fair use policy.