Shipping and Delivery Policy | Ecollat

Shipping and Delivery Policy

Digital Product Delivery
Since Ecollat, owned by Techtonic Enterprises Pvt. Ltd. provides software as a service, all products are delivered electronically via the internet. Upon successful payment and completion of the signup process, users gain immediate or scheduled access to the software through our web-based platform.
Access to Services
1. Instant Access: Upon subscription purchase, you will receive instant access to our software platform. This includes any necessary login credentials or activation links, which will be sent via email to the address provided during registration.
2. Account Activation: In some cases, manual verification or additional configuration may be required before full access is granted. Any delays in access will be communicated promptly via email or through the customer dashboard.
Software Updates and Delivery of Features
1. Ongoing Updates: As part of your subscription, you will receive regular updates and enhancements to the software. These updates are automatically applied without any action required on your part, unless otherwise stated.
2. Feature Delivery: New features or modules may be released from time to time. These will be delivered as part of the ongoing service and may require you to restart your session or re-login to access new functionalities.
Email Notifications
You will receive email notifications regarding important updates, maintenance schedules, and any actions required from your side, such as account re-authentication or system upgrades.
Customer Support
For any issues accessing or using the software, our customer support team is available to assist. Please send an email to support@ecollat.com for support related communication.